Support - FAQs
What kind of shipping do you use?
At this time, we use USPS for standard shipping. We may add shipping options as demand grows for expedited delivery.
How are international orders handled?
International orders are processed and shipped very similarly to our domestic orders by using USPS and DHL Global. The USPS does not guarantee arrival dates, but we expect most orders to arrive in 10-14 days. On international orders, the recipient is responsible for payment of applicable duties, taxes and other fees. Gift orders may be assessed duty depending on the country. Please contact your Customs office for information on duties, taxes and restricted items.
ReturnsWhat is your return policy?
If you are not 100% satisfied with your purchase and it was made online, you can return your order to the warehouse for a full refund (returns must be unused and still in the original packaging). Please send an email to firstname.lastname@example.org.I need to cancel an order. What do I do?
If you would like to cancel your order, please send us a message at email@example.com as soon as possible and we’ll do our best to cancel it before it leaves the warehouse.Do your products have a warranty?
Lulabop LLC products are guaranteed for 365 days from date of purchase under normal text is incomplete - conditions?I can’t close my clip. Is it broken?
The hook part needs to be swiveled to the side to be able to close it, a demonstration on this video:
General QuestionsHow many different types of clips do you sell?
We’re currently offering three different clips that free your hands so you can do more in your life:
- the Hero Hook, our most recent version of the clip, made of aircraft grade aluminum, holds 50 pounds
- the Limited Edition Titanium Hero Hook, holds 70 pounds and comes in a pouch
- the Qlipter, our first product, slightly larger than the Qliplet and also holds 50 pounds